Privacy & Refund Policy

Account data: your email address, display name and optional profile details you enter in Settings. Usage data: the documents you generate, their contents, your points balance and transaction history. Payment data: crypto payment records (amount, currency, status) — we never see or store card details or wallet private keys.

To operate your account, render and store your documents, apply points charges and refunds, prevent abuse, and provide support. AI features send the content you submit to our AI provider solely to generate your requested output.

We do not sell your data. We share only with the processors needed to run the service: our hosting and database provider, our crypto payment processor, and our AI provider. We may disclose data where required by law.

Documents and AI requests stay in your account until you delete them. You may request deletion of your account and associated data at any time by contacting us; residual payment records are retained where legally required.

Data is stored with row-level access controls so only you (and, for support purposes, administrators) can read your records. Access is protected by your login credentials — keep them private.

Points are digital credits consumed at the moment a document or AI request is generated. Because output is delivered instantly, purchased points are non-refundable once credited, except where required by law.

If a generation fails on our side (AI error, timeout, or a document that could not be saved), the points are refunded to your balance automatically. If an automatic refund does not appear, contact support with the timestamp and we will correct it manually.

Crypto payments that are underpaid, overpaid or arrive after expiry are handled case-by-case — contact support with your payment ID.

Questions about privacy, refunds or your data: support@shipforge.app. We aim to reply within 2 business days.